Frequently Asked Questions

1. What is Offer Zone?

Offer Zone is the aggregate platform for discount and offers of different product & services.

2. How can I become an Offer Zone member?

  • Visit www.offerzonebd.com or download Offer Zone app from (google & apple store)
  • Fill the required blank fields with proper information
  • Then Click on the "Save" button and be a registered Offer Zone user
  • Choose option Try for 1 Month Free or Gold Membership
  • Avail or purchase product and services from our listed merchants at discounted price

3. Why should I download the Offer Zone mobile app?

The mobile app will allow you to -

  • Access your user profile
  • Access to your eCard
  • Search offers by category
  • Search for New Offers/Hot Offers/Best Deals
  • Find information about our partners
  • Follow your favorite stores
  • Can locate nearby offers
  • Can call the outlet to book a table beforehand
  • Track your credits
  • Track availed and purchase offers
  • Refer and Earn unlimited

4. How free membership works?

Free membership offers promotional green membership for a month. During this time member can avail or purchase discounted product or service @ FREE

5. What happens when free membership expires

If NOT upgraded, you cannot enjoy discounts or offers from our listed merchants after the time. You need to upgrade your Free Membership into Gold Membership to enjoy discount and offers from our listed merchant throughout the year

6. What is gold membership?

Offer Zone brings exclusive deals / discounts / offers from the merchants for gold members. With the gold membership they enjoy unlimited offers and discounts from merchants round the year

7. What is the benefit of becoming gold membership?

If NOT upgraded, you cannot enjoy discounts or offers from our listed merchants after the time. You need to upgrade your Free Membership into Gold Membership to enjoy discount and offers from our listed merchant throughout the year

8. How much does offer zone gold membership cost?

Offer Zone Gold Membership is Tk 1000 (Regular) for a year. We are offering it now Tk 500 for a year. To become gold member, you need to pay Tk 500

9. How can I renew my gold membership?

To renew your membership, click on renew page and pay gold membership fee online

10. How can I become an offer zone gold member?

If you are a New User,

  • Follow question number 1
  • Pay membership fee
  • Become gold member
If you are a Green Member,
  • Select Become Gold Member
  • Pay membership fee
  • Become gold member

11. How do I pay?

You can pay by using Debit or Credit Card, bKash, Rocket etc on our platform. Please check payment sign and acceptable options on our platform

12. Will Offer Zone deliver products that I ordered?

Home delivery is available on selected item and category. Simply click on offer purchase button and follow next. Before order please check product description, terms & conditions along with more info carefully to know more about product and delivery options

13. How can I send gift through Offer Zone?

You can send selected item as gift to your friends and family from our platform. Simply click on offer gift button and follow next. Before order please check product description along with more info carefully to know more about product and delivery options

14. How can I avail offer from merchant outlet?

  • Visit a partner outlet
  • Option 1 : Scan Merchant QR Code > Select offer from available offer list > Avail it.
  • Option 2 : Select offer from available offer list under merchant profile > Click Avail Offer > Ask Manager/In-charge to fill the PIN by himself/herself.
  • Get the product or service
  • Pay discounted price

15. What is the benefit of referring member?

If your friends or family member become gold member using your referral link you will earn 200 reward points per refer. This credits will be shown in Show Balance under profile section.

16. How can I refer my friends and family?

To refer and earn, please become gold member first and follow below simple steps

  • Click on Refer and Earn tab from mobile app side bar
  • Copy or share the link to your intended friends and family

17. How can I withdraw and use my referral income?

You will receive the amount from Offer Zone though your desired Mobile Financial Service (MFS) or Banking channel in a particular payment cycle. Applicable charges for transferring the amount shall be borne by you. You can use the amount by your own

18. Can I cancel my membership at any time?

If you wish to terminate or discontinue your membership, you can do this anytime by just sending us e-mail to our support

19. Can I get refund of membership fee?

No, Membership Fee is Non Refundable. REFUNDS WILL NOT BE PROVIDED FOR ANY SUBSCRIPTION. WE DO NOT PROVIDE CREDIT, REFUNDS. In such a circumstance, you will continue to have access to your subscription until the end of your expiration date. You will be automatically downgraded to "Guest" member once the Offer Zone Gold Subscription expires

20. How Can I edit and update my membership information?

To edit your information, just tap your profile in the app and then change your information whatever you want

21. Can I have more than one Account?

No, Our terms and conditions clearly state that an individual can have only one account against one mobile number; therefore, it is not possible for you to have more than one account. The online merchants who have partnered with us have done sounder the explicit understanding that they will provide service to only one account per person registered with us. Any violation of our terms and conditions in this regard will lead to suspension of the account without any prior notice

22. I cannot log in, even though I used the correct user credentials, why?

You may need to enable your cookies on your browser. If you have cookies disabled on your mobile or computer, we and our partners will not be able to track your purchase and pay you any cash back. These cookies are also useful to identify you when you visit our site. So please make sure that cookies are enabled on your browser. If you have any more problems, please let us know by sending us e-mail to our support

23. Why has a merchant's discount rate or offer changed?

In accordance with the changing market conditions, merchants can also change their discount rate and terms & conditions. We can't rule out any change governed by market forces. As they change their terms & conditions, we update those on our site accordingly. Please read offer information, conditions and return policy carefully before placing the order

24. Why is cashback failed or reversed?

This happens when our partner retailers have analyzed the sale/lead and decided not to pay any discount or benefit. This could be due to one of the following reasons:

  1. You have returned the goods or canceled the services during the returns period
  2. Your credit/debit card was rejected
  3. You did not satisfy the conditions of the merchant
To avoid any confusion, please read offer information, conditions and return policy carefully before placing the order

25. Is my information safe at Offer Zone Platform?

Yes. Please visit our privacy policy to know more

26. How do I contact customer support or place a Complaint?

Customer can call us at +8801797654567 (10:00 AM to 08:00 PM) at any time for any assistance, our hotline number is to register their complaint. Customers are also encouraged to send us email at support@offerzonebd.com

1. What is Merchant?

If you are the owner or a manager of a company (e.g. restaurant, fashion outlet, hotel, e-Commerce etc.), then you can become a Merchant in Offer Zone

2. How Offer Zone can help in increasing sales and revenue for Merchants?

Offer Zone offers customers to discover the best available offers or discounts in the market through its partners or merchants, resulting into lots of saving, better living to customers and enhance merchant business. So, if you are an Offer Zone Merchant, then you are in the driving force to increase your sales and revenue. Apart from your regular visitors, you can expect a large number of additional customers to your business through Offer Zone. As a consequence of getting those additional customers through Offer Zone, sales and revenue will eventually get positive boosts to increase.

3. What are the requirements to become Merchant?

  • Business with valid trade license
  • Valid business address, contact number and e-mail address
  • Dedicated contact person
  • Fixed price shop / store

4. Do I have to pay Offer Zone to become a merchant?

NO, it's absolutely FREE for Offer Zone merchant to market, sell and increase revenue.

5. How can I become an Offer Zone merchant?

  • Visit www.offerzonebd.com or download Offer Zone app from (google & apple store)
  • Fill the required blank fields with proper information
  • Set discount % or offer to the customer (Recommended higher discount or offer than regular)
  • Then Click on the "Save" button and be a registered Offer Zone Merchant

6. How to create an offer?

Tap to merchant profile and then click on create offer and follow next. Created offer can be edited anytime from Show Offer tab.

7. What is selling enable?

Selling enable will allow Offer Zone to deliver product to customer doorstep through purchase or gift option.

8. How do I get notification when any customer placed order of my product?

As soon as order is placed you will get SMS notification into your registered mobile number instant. Customer and Offer Zone admin will also get same notification instantly.

9. How can I edit / change my PIN / Password?

You can edit/change your PIN / Password in your profile page after logging into your account. Alternatively, you may also submit e-mail to our support from your registered e-mail address if you want to us to reset the PIN / password for you

10. How can I recover my PIN / Password if I lost it?

Send an e-mail to our support from your registered e-mail address if you want to us to reset the PIN / password for you.

11. What is Track Sales?

You can see the progress and monitor your sales through Track Sales.

12. What is Availed Offers?

Offers which already availed by Offer Zone registered customer from your shop or store by visiting physically.

13. How can I know my due balance of sold items?

You will find your available credit in the show balance.

14. How Offer Zone pay me for my sold goods?

Offer Zone will pay into your provided account / number at certain payment cycle.

1. What is Agent?

If you are the owner of any legal business having online / offline presence in any location within Bangladesh can become an Agent of Offer Zone.

2. How Offer Zone can help in increasing revenue for Agent?

Agent are driving force to promote and enhance Offer Zone business by creating new member and merchant. Being an Offer Zone Agent you can earn handsome commission income every month without any investment.

3. What are the requirements to become an Agent?

  • Business with valid trade license
  • Valid business address, contact number and e-mail address
  • Dedicated contact person
  • Photo ID (National ID or Smart ID/Passport/Driving License)

4. Do I have to pay Offer Zone to become an Agent?

NO, it's absolutely FREE for Offer Zone Agent to earn handsome commission income every month without any investment.

5. How can I become an Offer Zone Agent?

  • Visit www.offerzonebd.com or download Offer Zone app from (google & apple store)
  • Fill the required blank fields with proper information
  • Then Click on the "Save" button and be a registered Offer Zone Agent

6. What is the commission structure for Offer Zone Agent?

Please contact with Offer Zone support for Agent commission structure.

7. How to Add Member and Merchant from Agent panel?

Click on Add Member / Merchant and follow the process.

8. What is Track Sales/User?

You can see the progress and monitor your sales/user through Track Sales/User

9. How can I know my due balance of commission income?

You will find your available credit in the show balance.

10. How Offer Zone pay me of my commission income?

Offer Zone will pay into your provided account / number at certain payment cycle.